An effective communications monitoring during a pandemic include creating a culture of safety within your organization and ensuring that all staff members understand the measures you are requiring them to take and the consequences of not complying. It’s important that communication within your organization is robust and that people feel safe to communicate with one another about matters that directly affect the health and safety of their coworkers. The simple fact is that the world has become so interconnected that if one company or one person makes a mistake, there is a good chance it will be quickly identified and acted upon by other workers in the same organization. It is not always possible to monitor phone calls or emails within a small office space, but you can still create a culture of safety and ensure that all staff members are aware of the specific duties they are expected to perform during times when the network is not functioning normally.
Creating a culture of communication security within your company also requires that you monitor the mobile communications of your employees. Many studies have shown that the majority of workplace communication happens over mobile devices, and it is up to us as corporate managers to ensure that our mobile devices are secure from unauthorized use. This is a particularly important consideration if you have mobile salespeople making calls from their mobile devices, or mobile engineers sending out product orders from their smart phones – both of which are a direct reflection on the quality of the work that our employees can produce. Having a secure network means better communication, which means more satisfied customers and higher levels of productivity.
Tips for effective communications monitoring during a pandemic include creating a mobile compliance policy for your organization. A mobile compliance policy will detail exactly what information your company needs to store and to whom it can make its information available should the network experience a problem. A mobile compliance policy should detail exactly which types of information your organization should store on mobile devices and how it should be used. It will outline the specific steps your company will take should it discover that an employee or customer has obtained personal information that constitutes a risk to the organization’s confidential information. In addition, it will detail the measures your organization will take should a computer system containing sensitive information to become unavailable for any reason.
Read further to know more regarding the importance of monitor phone calls and having effective ways of monitoring communications during pandemic with this infographic from Telemessage.
